Get in Touch
Have an idea for a new browser utility, discovered an unexpected issue, or want to chat? We’d love to hear from you.
Send Us a Note
Fill out the form below and we'll review your feedback as soon as possible.
A Reminder on File Security
Because our tools operate entirely in your browser without uploading files, please avoid sending confidential or personal documents when reporting issues. Technical error logs or descriptions of the behavior are always preferred.
Support & Feedback FAQ
Quick answers to common questions about bug reports, support response times, and feature requests.
What is the typical response time for support inquiries?
Our team typically reviews and responds to inquiries within 24 to 48 business hours. For urgent bug reports, please provide clear reproduction steps.
What details should I include when reporting a bug?
Please include: 1) Which tool you were using, 2) Your operating system and browser version, 3) The file format and size, and 4) Any error text displayed in the browser developer console (F12 > Console).
Can you inspect my document or photo to diagnose why an error occurred?
No. Because we operate strictly under a zero-server-upload architecture, we ask that you never email us sensitive personal, medical, or financial documents. Describe the format and technical attributes instead.
How do I request a new tool or feature?
You can submit feature ideas directly using the form on this page by selecting 'Tool or Feature Request', or by opening an issue on our GitHub repository.
How do I report a security vulnerability?
For responsible security disclosures, please email propdfdocs@gmail.com directly with 'VULNERABILITY REPORT' in the subject line. We prioritize and acknowledge security reports within 24 hours.
Why did a tool crash or display an 'Out of Memory' error?
Because all processing runs client-side, extremely large files (e.g. 500MB+ PDFs or multiple 50-megapixel images) can exceed browser memory limits. Try processing files in smaller batches or closing unused browser tabs.
Is ProPdfDocs available for enterprise on-premise deployment?
Yes. If your organization requires an isolated, air-gapped on-premise installation behind an internal firewall, contact us at propdfdocs@gmail.com.
Can I contribute code, enhancements, or bug fixes?
Yes! We welcome contributions. Check out our open-source repositories on GitHub to submit pull requests, review roadmap issues, or contribute new client-side utilities.
Does ProPdfDocs provide live phone support?
We provide email and GitHub ticket-based support rather than live phone support to keep the platform free for all users.
Can I suggest integrations with Google Drive, OneDrive, or Dropbox?
Yes. While we currently emphasize local filesystem drag-and-drop to preserve zero-knowledge privacy, client-side picker integrations are on our development roadmap.
How do I report formatting errors in converted PDFs or documents?
Let us know the tool used and the nature of the formatting error (e.g., missing embedded font, non-standard page margins, or broken rotation) via our contact form.
How can I stay updated on new tool releases?
Follow our GitHub repository releases or bookmark our homepage, which updates whenever new tools transition from preview to stable.
How do I contact press, media, or business development?
For press inquiries, brand assets, or partnership opportunities, please email propdfdocs@gmail.com.
Can I support or sponsor the project?
Sharing our privacy-friendly tools with your team, leaving feedback, and contributing code or bug reports on GitHub are the best ways to support the project.
Are older browser versions like Internet Explorer supported?
No. Modern client-side tools require contemporary web standards like WebAssembly and Web Workers. We recommend updating to the latest version of Chrome, Firefox, Safari, or Edge.
Where can I discuss feature ideas with other users?
Join our community discussions on GitHub to propose ideas, vote on requested features, and connect with other users.